Goals

Strategies

Develop a visible customer service plan by building and improving customer relationships (focused on what, how, when info is communicated)

• Create an electronic, simple, and targeted survey for CBO customers.

• Develop simple method of assessing customer feedback, focused on 'actionable' input with most immediate and broad impact.

• Develop 1-2 focused events per year through which CBO proactively builds campus relations.

Proactively educate campus on latest budget information, issues, policies and procedures, and engage in collaborative efforts to service unit needs, etc.

• Develop a comprehensive communications plan to include target audience, type of information to disseminate, frequency of communication, etc.  

• Improve communications with campus clients to ensure transparency of budget process and information.

• Develop CBO philosophy and guide for its website content as a “window” for our customers.  Redesign to improve effectiveness and ease of use and update regularly to maintain relevancy.

• Develop additional classes and alternate opportunities to educate campus constituents.

• Be proactive in providing guidance/assistance/consultative services to VC areas.

• Create electronic newsletter to disseminate broadly/targeted and/or via web. 

• Improve integration among Campus Budget Office, Facilities Design and Construction, Physical Planning, Facilities Management, and Environmental Services.